Last updated: September 14, 2026
A book should be right for you. Bitig Store, operated by Bitig LLC, accepts eligible return requests within 30 days after delivery and covers the return shipping cost, including when you change your mind.
30 days from delivery
Contact us within 30 days of receiving your book. Include your order number, the title, and the reason for the return so we can find your purchase and arrange the next step. This policy applies to orders placed with Bitig Store, including international orders.
Return condition
For a change-of-mind return, the book must be unused, unmarked, and complete, with its cover, pages, and binding in the condition received. Keep the packaging where possible and pack the book securely. These condition requirements do not prevent you from reporting a book that arrived damaged, defective, or incorrect.
Return shipping is on us
We cover standard return shipping for eligible returns. Contact us before sending anything back so we can provide a prepaid label or arrange another return method at our cost. Please use the instructions and return address we provide; our business mailing address is not necessarily the return destination. We do not charge a restocking fee.
How to start your return
- Email contact@bitigstore.com or use our contact form, with your order number and book title.
- Our team will confirm eligibility and send return instructions. If there is damage or a binding problem, photos can help us understand it.
- Pack the book securely, use the arranged shipping method, and keep the tracking receipt until the return is complete.
Damaged, defective, or incorrect books
Please tell us promptly if a delivery is damaged, the binding has a problem, or the wrong title arrived. Keep the book and packaging while we review the issue. We will help arrange an appropriate replacement or refund, and we cover any return shipping we request.
Refunds and exchanges
After the return arrives, we will inspect it and email you the outcome. Approved refunds go back to the original payment method. Your bank or payment provider may need additional time to display the credit. If you are waiting for an update, contact us with your order number.
If you would prefer another title or a replacement, tell us when you contact us. We will confirm availability and the steps before arranging an exchange.
Cancellations and address changes
Contact us as soon as possible if you need to cancel or change an order. We will check whether fulfillment can still be stopped. Once an order has shipped, a cancellation may no longer be possible; the return process above remains available.
Your rights and our contact details
This policy does not limit any consumer rights that cannot be excluded under applicable law, including any applicable cancellation or faulty-goods rights.
Bitig LLC / Bitig Store
Email: contact@bitigstore.com
Phone: +1 (234) 376-0011
Business mailing address: 8401 Mayland Drive, STE 7615, Richmond, VA 23294, United States.